Rivulet Resort

Amazing location right next to river. Premium suite positioned at a right height giving you the best view of the rivulet, mini falls and the thick foliage on the other bank. Large and comfortable living quarters and a very big bedroom in this suite, which is more like a villa. Being birders, a very large balcony was the most sought after place in the mornings and evenings. AC in the bedroom was a godsend in the hot afternoons in Munnar April.Easy access to the suite and restaurant from car parking, Luxurious suite with AC, Good food. Yes sir, it was more than expected. However, what really exceptional was the staff. An amazing team well lead by Teji and all others. While you expect to see staff well mannered, courteous, patient etc in a luxury property like this, true character is seen only during a tough situation.Due to an unfortunate incident outside, which had nothing to do with either Munnar as a place or the property, we decided to cut short our stay of 7 nights to 2 nights and return home. Since our contract with booking.com was not allowing a date change or cancellation after we had checked in, we were ready to bear the full expenses and 50% amount was already paid while checking in. When we explained our predicament to the front office, Benin, a thorough gentleman, went out of the way to make us feel comfortable and safe. He understood why we had taken this decision to go back and started working out ways to reconfigure our stay to two nights so that we did not end up loosing a hefty sum. Teji, Assistant General manager and his team must have spent a lot of time that day to finally contact booking.com, getting approvals from the management, to modify the stay to two nights instead of seven nights.Finally next morning, when we started our journey back, i was totally surprised to see that the modified booking was at the discounted price and not the rack rate and they even refunded the difference amount.Amazing truly. Heartfelt thanks to the Rivulet management

The location is delightful. Just beside the river. Of course one must know that in summer the river may be dry. However most of the year is fine. The food is very good... The place is spread of 50 acres has lot of places to things to explore. Don't expect a lot from horse riding or bamboo raft. They don't expect people to go to the river for a swim. However if you further near a bridge one can get down easily and play in the water.

The resort is wonderful, but it is the staff that elevate it to another level, we had such a lovely experience here it is in a beautiful location with sublime views to the hills, so many fun activities to do for free in the hotel which is a bonus. You can also walk to a small village nearby The pool and food is also superb

Great location by the riverside with a great view of the local scenery & ability to walk the local neighborhood and riverside. Absolute lovely scenery. Food options were good with an available restaurant at the premises. Staff were very helpful and friendly. Good value for the money. There are a lot of available nearby programs to include trekking options, jeep tour options, and sunrise hill station visits. Distance requirements to these programs were very close to not so far away. I had a lovely stay both at the property and in the local and intermediate area. I got such a wonderful photo log from the visit to the Munnar area.

Room was excellent as was the view from it. All the staff were amazingly helpful and friendly - from the welcome at reception, to the chef that gave us a tour of the buffet, to the activity staff and guides.